Thank You Adjusters
​Mother nature has let out some epic storms the past few months across the country. You all have gone above and beyond with handling all the claims coming through and we appreciate everything you have done so much. It's amazing what we have all accomplished in the past few months and it is all because of your dedication and hard work. Thank you and keep up the great work! 
 
AAN Adjusters Are Doing Great Things

• I just wanted to make sure that everyone knows what a fantastic job Cass from AAN is doing on my WA claim. He has gone above and beyond w/ our elderly insureds one of whom is somewhat disabled and both of whom have been very sick.  He has spent hours w/ them on site, volunteered to help jump start their car to get it out of the driveway, as well as taken the time to help them understand the estimate and to listen to them. I am very grateful that he is on this one and has turned it around.  This is not even a large loss but there were initial complications from contractors they hired. Cass also has been responsive to my phone calls & questions and kept me apprised of the situation. Thanks very much - Claims Specialist
• 
  Hey guys often times you only here from me if something has went wrong. I just wanted to pass along some very good feedback on Dustin. I spoke with the insured this morning and he was very impressed with him. He advised he was very polite, thorough, and patient. This is great for our company as he is our face in the field. Please let him know how much we appreciate his professionalism. – Sr Claims Representative

• 
  I wanted to give a special thank you to Darnell for his work. This insured has been challenging for me to work with and yet it appears that he was able to successfully work with the insured to help us reach a fair and accurate estimate. Let him know how appreciative we are to finally get this claim closed because of his great work! – Home Claims Representative

• 
  I just wanted you to know that Frank Bryson has been super helpful to me on a claim we are working on together and that just makes the claim so much easier! Also, Brandon Flynn has been so great about getting back to me throughout the weeks when I have questions about things. I really appreciate you guys and hope you have a great weekend. –Cat Claims Representative
• 
  Our insured had nothing but great things to say about Casandra Carlson. She was extremely professional and we are extremely impressed with her. We hope we can work with her again in the future. Thank you for having such great adjusters. - Home Claims Representative

CE Credit Opportunities Coming Up
You know ‘em, you love ‘em, and if you have a state adjuster license then you need ‘em. Paying for CE credits can really harsh your mellow, so we found free continuing education credits to help you reach your requirements. 

Envista Forensics is hosting 2 FREE webinars a month for the rest of the year. Here is what is coming up for August:

8/04/2017: Determining Service or Product Liability During a Fire Investigation
8/18/2017: 3D Printings Incorporation Into Manufacturing       

Xactimate Class Levels 1 & 2

New Locations in Dever CO, Dallas TX, Los Angeles CA, and Orlando FL

Click here to register . Additional dates and locations available.  

Be sure to follow us on Facebook to stay updated on upcoming CE credit opportunities

Your Safety is Top Priority
As an adjusters, you never know what is going to happen until you actually get to your inspection. Your safety is a top priority and should always be taken seriously. Make sure you have an appointment set with the insured before you arrive for an inspection. Know the area the inspection is located and you don't feel comfortable, have someone with you or speak with your account manager to work something out. Check all your equipment. If you do roof inspections, make sure your equipment isn't damaged where it is unsafe to use. If you have any questions, never hesitate to give us a call. 
​
HAAG Training
Interested in Haag training, but don’t have the time to attend class? Damage assessment training anytime, anywhere! Haag online training is available at http://bit.ly/2fUqQLn
 
Did You Know?
AAn Inc will partner with you. Do you have marketing skills? If so, this is for you. What other IA firm offers you the opportunity to market and get a percentage of new business? Shoot us an email for more information on how it all works.

Do you have the right tools in your adjuster tool kit? When was the last time you check it to make sure nothing is missing or damaged? Bet you are thinking about it now. Today we are going to go over the essentials you need in your kit and a few extras. Some things will always need a backup, right? Ok, there are too many questions in this introduction, so to keep from asking any more, let’s get to it.
 
The Essentials

Camera
You might be thinking – I have a phone camera, I don’t need an extra camera. You always need a backup camera, always! As an adjuster, you never know what will happen so you want to always be prepared. It doesn’t need to be super fancy, just something that will take a good photo and has a flash.
 
Safety Vest
You might find yourself on the side of a road documenting an accident and you want to be visible. It’s a safety precaution that you should never skip on. And the reflective highlighter look is all the rage in fashion.
 
Clipboard
An explanation for this one really isn’t needed, but why not? A clipboard automatically adds a professional quality because people will see it and go – They know what they are doing, they brought their own portable write-on device that stops the pen from going through the papers. Genius! Thank you for dealing with the sarcasm. Next item…
 
Measuring Tape (also good to have a measuring wheel)
You always have things that need to be measured. Many adjusters have a few measuring tapes in their kit with a measuring wheel. Now, if you are big into using techy stuff instead of the old school tactical gear, there are a few measuring apps that do a great job. They can do the job of a measuring wheel as well as a measuring tape and you can apply measurements to particular items in images. We are working on a review of such ups, so stay tuned for that little gem coming up.
 
Documents Folder
A simple device that works wonders to keep your documents clean, neat, and organized. I would skip the manilla file folders or anything that thin. Look for something thicker that has something to secure it closed. It needs to be able to hold up to life in bag that get moved around a lot. Nothing is worse than handing someone a very important document to sign and it’s bent, dirty, and tattered.
 
Notebook
Somethings just need to be jotted down, so keep a notebook in the bag. To save space, look for the notebook folders that also come with a clipboard. That way everything is together in one place.
 
Extra Pens
Ever need a pen and can’t find one? Or have 2 pens in your pocket and not one of them wants to work? It happens. We swear they grow legs and just walk away. Always good to have extra pens. Again it’s all about being prepared for any situation.
 
Tow Rope
This might be an item to live adjacent to your tool kit, but you will be so glad you have it when the situation arises. If you do roof inspections, you probably already have rope on hand, but it you don’t you still want to have some type of tow rope handy. It all comes back to that being prepared thing. When you are an adjuster, you never know what can happen so it pays to be ready for anything.
 
Flashlight
You might want a few of these, they tend to go missing as well. A small flashlight that can fit your pocket or on your adjuster tool belt (if you carry one) is perfect for lighting up dark areas for photos or just when you work at night. Head lamps are great to, to have in your kit.
 
Portable Charger & Extra Charging Cables
Things run out of power and you need to keep them charged. A portable charger and a few extra charging cables will save you from any low-battery crisis.
 
As far as essentials go, the items listed above are what you need. There are a few more if you are working roof claims like shingle gauges and a pitch locator – available for purchase at our Adjuster Store. Comment below with any other items you would add to a basic adjuster tool kit.
 
Join our Adjuster Team! We are always growing our team and would love to talk to you more about it. Contact Ben the Recruiter Guy at [email protected] or give us a call at 865.573.7923 and get all the details. Can’t wait to hear from you!

On December 1st and 2nd, AAN, Inc. is hosting a two day Xactimate 101 class. If you have any interest in learning this software, please plan on attending. We look forward to see you there.


Xactimate 101 class in Knoxville, Tennessee

What:  AAN, Inc. is hosting a two day Xactimate 101 class.
 
When: December 1st & 2nd
 
Where:   AAN, Inc. Corporate Office  - 637 E Governor John Sevier Hwy, Knoxville, TN 37920
 
How much:     $250 per person.
 
What is required?:    You must at least have a lap top with Xactimate 28 already installed on it.  You can install a temporary demo version, but this must be installed before you arrive to class.  Also, it is a good idea to bring an extension cord.
 
Who:     This class is open to anyone that would like to know how to use Xactimate 28.  Adjusters & Contractors are welcome to attend.

If you are interested, please send an email to [email protected].

On November 11, 2015 Claims Adjusters 411 launched our new website.  Stay tuned for more news and information.  We welcome any suggestions for resources you would like to see on the site, or feedback on the site layout.